Creative Director • Lead

Who you are

You have a strong background in creative leadership, with experience in defining visual identities and ensuring brand consistency across multiple platforms. Your ability to manage high-impact projects and collaborate with cross-functional teams sets you apart. You understand the nuances of customer service and how to translate that into compelling visual narratives that resonate with audiences.

You are passionate about leveraging AI tools to enhance creative processes, and you are eager to explore innovative ways to engage customers through design. Your experience in the tech or AI industry is a plus, as it allows you to understand the unique challenges and opportunities in this space. You thrive in a fast-paced environment and are excited about the potential of AI in transforming customer experiences.

What you'll do

As the Lead Creative at Ada, you will be responsible for defining and executing the visual strategy that aligns with our mission to make customer service extraordinary. You will lead a team of creatives, guiding them in the development of high-quality content that reflects our brand values and engages our audience. Your role will involve collaborating closely with marketing, product, and customer service teams to ensure that all creative outputs are consistent and impactful.

You will oversee the creative process from concept to execution, ensuring that projects are delivered on time and meet the highest standards of quality. You will also be responsible for mentoring and developing your team, fostering a culture of creativity and innovation. Your insights into customer behavior will help shape our creative direction, allowing us to connect with our audience in meaningful ways.

What we offer

At Ada, we believe in the power of personal growth and continuous improvement. We offer a supportive environment where you can thrive and develop your skills. You will have the opportunity to work with cutting-edge AI technology and be part of a team that is transforming the customer service landscape. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

Join us in our mission to redefine customer service and make a lasting impact in the industry. We look forward to seeing how your creativity can help us achieve our goals.