About Agoda
Your gateway to amazing travel deals worldwide
Key Highlights
- Over 2 million properties listed globally
- Part of Booking Holdings, a $100B+ company
- Headquartered in Singapore with a global presence
- 1,000-5,000 employees focused on travel tech
Agoda, headquartered in Singapore, is a leading online travel agency specializing in accommodation booking. With over 2 million properties listed globally, Agoda serves millions of customers, offering competitive pricing and a user-friendly platform. The company is a subsidiary of Booking Holdings, ...
🎁 Benefits
Agoda offers competitive salaries, equity options, flexible remote work policies, and generous PTO. Employees also benefit from travel discounts and a...
🌟 Culture
Agoda fosters a culture focused on data-driven decision-making and customer-centric innovation. The company values diversity and encourages employees ...
Overview
Agoda is hiring a Customer Experience Specialist – Bilingual (Fluent in French & English) to provide exceptional support to travelers. You'll assist customers in navigating their travel experiences and resolving issues. This role requires fluency in both French and English.
Job Description
Who you are
You are a bilingual professional fluent in both French and English, ready to assist customers with their travel needs. You possess strong communication skills and a passion for providing excellent customer service, ensuring that every traveler has a positive experience. Your ability to navigate challenges and provide solutions will be key in this role.
What you'll do
As a Customer Experience Specialist at Agoda, you will be the first point of contact for customers seeking assistance with their travel plans. You will handle inquiries, resolve issues, and provide information about Agoda's services and offerings. Your role will involve engaging with customers through various channels, ensuring that their questions are answered promptly and accurately. You will also collaborate with other team members to enhance the overall customer experience and contribute to Agoda's mission of making travel easy and rewarding for everyone.
What we offer
Agoda offers a dynamic work environment where you can grow your skills and make a meaningful impact in the travel industry. You will be part of a diverse team that values collaboration and innovation. We provide opportunities for professional development and encourage you to bring your unique perspective to the table. Join us in bridging the world through travel and making a difference in the lives of our customers.
Interested in this role?
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