About Airbnb
The community marketplace for unique travel stays
Key Highlights
- Over 4 million registered hosts worldwide
- Facilitated over 1 billion bookings since inception
- $3.8 billion raised in Series F funding
- Headquartered in San Francisco, CA
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
🎁 Benefits
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
🌟 Culture
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Overview
Airbnb is hiring a Safety Specialist to manage user safety concerns and provide high-level service. You'll handle complex cases and interact with customers through various channels. This role is based in Gurugram, India.
Job Description
Who you are
You are dedicated to ensuring the safety of users and have a strong service-oriented mindset. You can handle complex cases with professionalism and efficiency, demonstrating a keen ability to recognize case types and severity. You possess excellent organizational skills, allowing you to manage multiple user cases simultaneously while maintaining a high level of service. Your communication skills enable you to summarize user issues effectively and escalate them to leadership when necessary. You are adaptable and can modify your schedule based on business needs, showcasing your commitment to operational success.
What you'll do
In this role, you will be responsible for managing safety concerns for Airbnb users, ensuring that all cases are handled with the utmost care and attention. You will develop a deep understanding of complex workflows and follow them diligently while retaining the ability to question and deviate from the workflow when necessary. You will interact with Airbnb customers through various channels, including live chat, social platforms, messaging, and phone, resolving their issues in a timely manner. Your role will require you to demonstrate teamwork and support operational success as directed by your management team.
What we offer
Airbnb offers a competitive salary range of ₹770,000—₹1,000,000 INR annually, inclusive of allowances. The role may also be eligible for bonuses or incentives, equity programs, benefits, and Employee Travel Credits. You will be part of a dynamic team that values safety and customer satisfaction, contributing to the overall success of Airbnb's operations.
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