Staff Engineer • Senior

Who you are

You have a strong background in software engineering with at least 5 years of experience, particularly in building scalable backend systems. Your expertise in AI and machine learning allows you to craft effective AI prompts and implement advanced techniques like RAG and model fine-tuning. You are proficient in programming languages such as Python and JavaScript, and you have experience with cloud services like AWS. Your familiarity with containerization tools like Docker and databases such as PostgreSQL enables you to design efficient systems that support AI-driven workflows. You thrive in collaborative environments, working closely with diverse teams to deliver impactful solutions. You are passionate about leveraging technology to enhance user experiences and improve customer service operations.

Desirable

Experience with AI orchestration workflows and dataset engineering is a plus. Familiarity with REST APIs and backend system design will further enhance your contributions to the team. You are open to learning new technologies and methodologies, and you enjoy tackling complex challenges in innovative ways.

What you'll do

In this role, you will be responsible for designing and implementing AI-driven backend systems that enhance Airbnb's customer support operations. You will collaborate with a talented team of engineers to create seamless user experiences by integrating AI with the expertise of support ambassadors. Your key responsibilities will include crafting AI prompts, implementing RAG, and performing model fine-tuning to optimize system performance. You will also design AI orchestration workflows that streamline processes and improve efficiency. As part of the CS Product team, you will contribute to shaping the future of customer service at Airbnb, ensuring that our solutions are both innovative and effective. You will have the opportunity to work on high-impact projects that directly affect the user experience and drive significant product impact for both internal and external customers.

What we offer

Airbnb offers a competitive salary range of $204,000—$255,000 USD, along with potential bonuses, equity, and comprehensive benefits. You will be part of a dynamic and inclusive team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products. Join us in revolutionizing the way we deliver customer service through cutting-edge technology and AI integration.