Business Operations • Senior

Who you are

You have a strong background in operations and analytics, with at least 5 years of experience in a similar role. You possess excellent problem-solving skills and are adept at using data to drive decisions. Your ability to collaborate with cross-functional teams is key to your success, as you will work closely with various departments to streamline onboarding processes. You are detail-oriented and thrive in a fast-paced environment, ensuring that all aspects of onboarding are executed efficiently and effectively.

You are motivated by the mission of Airwallex and understand the importance of providing a seamless onboarding experience for clients. Your strong communication skills allow you to convey complex information clearly and effectively, both in writing and verbally. You are comfortable using technology and data analysis tools to enhance operational efficiency and improve client satisfaction. You are a proactive thinker who is always looking for ways to innovate and improve processes.

Desirable

Experience in the financial technology sector is a plus, as is familiarity with payment systems and financial operations. You may have a background in project management, which will help you coordinate various initiatives related to onboarding. A passion for technology and a desire to work in a dynamic environment will set you apart from other candidates.

What you'll do

In this role, you will be responsible for overseeing the onboarding process for new clients, ensuring that they have a positive experience from the start. You will analyze current onboarding procedures and identify areas for improvement, implementing changes that enhance efficiency and client satisfaction. Collaborating with product and engineering teams, you will help to develop tools and resources that support the onboarding process. You will also train and mentor junior team members, sharing your expertise and helping them grow in their roles.

You will track key performance indicators related to onboarding and report on progress to senior management. Your insights will be crucial in shaping the future of Airwallex's onboarding strategy. You will participate in cross-functional meetings to align on goals and share updates on onboarding initiatives. Your role will require you to stay informed about industry trends and best practices, ensuring that Airwallex remains competitive in the market.

What we offer

At Airwallex, you will be part of a vibrant and innovative team that is dedicated to transforming the financial landscape for businesses worldwide. We offer a competitive salary and benefits package, along with opportunities for professional development and growth. You will work in a collaborative environment that values your input and encourages you to take ownership of your projects. Join us in our mission to empower businesses with cutting-edge financial solutions.