About AKASA
AI-driven revenue cycle automation for healthcare
Key Highlights
- Raised $205 million in Series B funding
- Headquartered in South San Francisco, CA
- 201-500 employees focused on healthcare automation
- Unified Automation technology streamlining revenue cycles
AKASA, headquartered in South San Francisco, CA, is transforming the healthcare revenue cycle with its Unified Automation technology. The company has raised $205 million in Series B funding and employs between 201-500 people, leveraging AI and machine learning to streamline complex billing processes...
🎁 Benefits
AKASA offers an extensive benefits package including employer contributions to Health Savings Accounts (HSA), full coverage for health, dental, and vi...
🌟 Culture
AKASA's culture is defined by its commitment to solving the complexities of the US healthcare system through a unique blend of human and machine intel...
Overview
AKASA is hiring an Associate Director of Customer Engagement to lead initiatives that enhance customer relationships and drive engagement. This role focuses on leveraging AI solutions in the healthcare sector to improve patient care and operational efficiency.
Job Description
Who you are
You have a strong background in customer engagement strategies, ideally within the healthcare sector, and possess a deep understanding of how AI can transform customer interactions. Your experience includes developing and implementing customer engagement initiatives that drive satisfaction and loyalty. You are skilled in analyzing customer feedback and using data to inform decision-making, ensuring that customer needs are met effectively. You thrive in collaborative environments, working closely with cross-functional teams to align customer engagement strategies with overall business goals. Your communication skills are exceptional, allowing you to articulate complex ideas clearly and persuasively to diverse audiences.
What you'll do
In this role, you will lead the development and execution of customer engagement strategies that enhance the overall customer experience. You will work closely with product and marketing teams to ensure that customer feedback is integrated into product development and marketing initiatives. Your responsibilities will include analyzing customer data to identify trends and opportunities for improvement, as well as developing training programs for staff to enhance customer interactions. You will also be responsible for building strong relationships with key stakeholders within health systems, ensuring that their needs are understood and addressed. Your leadership will be crucial in driving the adoption of AI solutions that improve operational efficiency and patient care.
What we offer
At AKASA, we offer a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge AI technology in the healthcare sector, contributing to meaningful improvements in patient care. We provide competitive compensation and benefits, as well as opportunities for professional growth and development. Join us in our mission to revolutionize healthcare through AI and make a significant impact on the industry.
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