Collections Analyst • Mid-Level

Who you are

You have a strong passion for customer service and accountability — you understand the importance of setting high standards and driving results through a constant focus on improving existing and future state operations. Your detail-oriented nature allows you to manage and resolve patient receivables effectively, ensuring a better financial experience for patients. You thrive in collaborative environments, working closely with management and other teams to achieve operational excellence.

You possess a proactive mindset and are committed to driving financial improvement within the healthcare industry. Your ability to reconcile accounts and resolve billing issues is complemented by your strong communication skills, enabling you to engage effectively with patients and stakeholders alike. You are dedicated to creating a positive impact in the healthcare finance operations space, contributing to the growth of Amazon HealthCare.

What you'll do

As a Collections Analyst, your main responsibility will be to manage and resolve patient receivables, ensuring that billing issues are addressed promptly and effectively. You will support One Medical patients by proactively reaching out to them to resolve any financial concerns they may have. Your role will involve reconciling accounts and driving improvements in the patient financial experience, which is critical to the success of Amazon Healthcare's operations.

You will collaborate with various teams within Amazon to enhance operational processes and systems, ensuring that they are efficient and effective in meeting the needs of patients and the organization. Your contributions will help shape the future of healthcare finance operations at Amazon, as you work towards creating scalable solutions that improve patient satisfaction and operational efficiency.

What we offer

At Amazon, you will be part of a dynamic team that is committed to innovation and excellence in healthcare finance operations. We provide a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with exceptionally talented individuals who share your passion for improving financial processes in the healthcare sector. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.