Customer Operations

Who you are

You are a dedicated professional with a strong background in case management, particularly in the context of disability and leave services. You excel in providing holistic support to employees, ensuring they understand their benefits and options during leave events. Your ability to navigate complex situations and apply appropriate benefits makes you a valuable asset to the team. You are skilled in reviewing medical documentation and adjudicating leaves in compliance with federal and state laws, ensuring a seamless experience for employees.

You possess excellent communication skills, allowing you to effectively respond to inquiries and provide clear guidance to employees. Your empathetic approach helps you connect with individuals facing challenging circumstances, making you a trusted point of contact throughout their leave journey. You are detail-oriented and organized, capable of managing multiple cases while maintaining a high level of service.

What you'll do

In this role, you will initiate and respond to inquiries about leave and disability events, acting as the primary point of contact for assigned employees. You will provide comprehensive case management services, reviewing medical documentation to ensure compliance with Amazon's leave plans and applicable laws. Your responsibilities will include leveraging best practice tools and duration guidelines to facilitate effective case management.

You will work closely with employees to understand their unique situations and provide tailored support throughout their leave of absence or disability event. Your role will involve continuous communication with employees, ensuring they are informed about their benefits and options. You will also collaborate with other team members to enhance the overall effectiveness of the Disability and Leave Services program, contributing to the development of best-in-class professional services.

What we offer

At Amazon, we believe in fostering a supportive work environment where every employee can thrive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. As part of the Disability and Leave Services team, you will play a crucial role in shaping the experience of employees during their leave events, making a meaningful impact on their lives. Join us in our mission to be the most customer-centric company on earth.