About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
🎁 Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
🌟 Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Skills & Technologies
Overview
Amazon is hiring a Customer Solutions Manager to guide AWS clients through their cloud journey. You'll leverage your experience in large-scale cloud transformations and collaborate with various teams to ensure customer success.
Job Description
Who you are
You have a strong background in cloud solutions, ideally with over 5 years of experience in managing customer relationships and guiding them through complex cloud transformations. Your expertise in AWS is complemented by your ability to communicate effectively with both technical and non-technical stakeholders. You thrive in collaborative environments, working closely with sales, support, and engineering teams to deliver exceptional results for clients. You are adept at translating strategic initiatives into actionable plans, ensuring that customer needs are met throughout their journey.
Desirable
Experience in project management and familiarity with cloud governance and operational best practices will be beneficial. A background in technical account management or customer success roles is a plus, as is any experience with large-scale migrations.
What you'll do
In this role, you will partner with AWS clients, guiding them through their multi-year cloud adoption journey. You will ensure that all AWS teams work together effectively to deliver results that meet customer expectations. Your responsibilities will include interfacing with client leadership and AWS teams, driving collaboration among key account groups such as sales, support, and solution architecture. You will manage the cadence of reporting and tracking progress, ensuring that educational plans and business alignment sessions are executed successfully. You will also lead executive briefing sessions and operational transitions, playing a crucial role in the success of our clients' cloud journeys.
What we offer
At Amazon, we offer a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge technologies and be part of a team that is shaping the future of cloud computing. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a significant impact on our clients' success in the cloud.
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