Customer Support • Entry-Level

Who you are

You are a customer-focused individual who thrives in a dynamic environment. You bring a unique personality to every customer interaction, ensuring that each conversation is engaging and helpful. You understand the importance of effective communication and are skilled at problem-solving to enhance the customer experience. You are adaptable and can work variable hours to meet customer needs, demonstrating your commitment to service excellence.

What you'll do

As a Delivery Station Liaison, you will be responsible for providing top-notch customer service from within our delivery station. Your primary duties will include organizing successful re-delivery attempts for customers' parcels and confirming crucial delivery details through calls. You will collaborate with warehouse teams and Delivery Service Partners to ensure packages are re-delivered successfully on the same day. Additionally, you will proactively address delivery defects to minimize customer effort and enhance satisfaction.

What we offer

At Amazon, we are dedicated to being Earth’s most customer-centric company, and you will play a vital role in achieving this mission. You will receive comprehensive training to equip you with the skills needed to excel in your role. We value your contributions and provide a supportive work environment where you can thrive. Join us in delivering exceptional customer experiences and be part of a team that values innovation and simplicity.