About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
🎁 Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
🌟 Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Overview
Amazon is hiring a Delivery Station Customer Service Associate to provide hands-on support and improve the customer experience. You'll communicate directly with customers and resolve issues to ensure timely package delivery. This position is entry-level and based in Hazelwood, Missouri.
Job Description
Who you are
You are a customer-focused individual who thrives in a fast-paced environment. You have strong communication skills and can empathize with customer needs, ensuring that every interaction leaves a positive impression. You understand the importance of upholding company values and respect every customer you encounter. You approach problems logically and are adept at resolving issues efficiently, always prioritizing customer satisfaction. You are comfortable composing clear and concise written responses to customer inquiries, ensuring that your communication is grammatically correct and accurate. You are eager to learn and grow within a dynamic team, contributing to a culture of excellence in customer service.
What you'll do
As a Delivery Station Customer Service Associate, you will be the face of Amazon, interacting directly with customers in-person and through various communication channels. Your primary responsibility will be to provide real-time support to customers, helping them track their packages and addressing any concerns they may have. You will work closely with logistics teams to ensure that packages are delivered on time and that customer expectations are met. Your role will involve resolving issues and setting appropriate expectations with customers, ensuring they feel valued and heard. You will also connect customers with experts who can provide them with the most accurate information regarding their orders. Your contributions will play a crucial role in enhancing the overall customer experience at Amazon.
What we offer
Amazon offers a competitive hourly wage ranging from $18.00 to $25.00, along with a comprehensive benefits package that includes health insurance, paid time off, and a 401(k) matching program. You will have the opportunity to work with a team of smart and passionate individuals who are dedicated to innovation and customer satisfaction. At Amazon, you will be part of a mission-driven company that values its employees and encourages personal and professional growth.
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