Customer Support • Entry-Level

Who you are

You are a proactive individual with a strong customer service orientation, ready to take on the challenge of supporting Amazon's HR Contact Center. You possess fluency in both Arabic and English, enabling you to communicate effectively with a diverse range of employees. Your ability to handle inquiries with a high degree of professionalism and empathy sets you apart. You are detail-oriented and capable of identifying gaps in documentation and processes, always seeking to improve the level of service provided to employees.

You thrive in a fast-paced environment and are comfortable working remotely while reporting to a Team Manager. Your strong communication skills allow you to explain complex HR policies clearly and concisely, ensuring that employees feel supported throughout their lifecycle at Amazon. You are eager to learn and grow within the HR field, actively seeking feedback to enhance your skills and service delivery.

What you'll do

In this role, you will be the first point of contact for employees and managers, addressing a variety of HR queries related to benefits, payroll, leave of absence, and onboarding. You will utilize internal case management systems to track and resolve issues efficiently. Your responsibilities will include taking ownership of employee contacts, ensuring each inquiry is resolved with a focus on customer satisfaction. You will refer to documentation such as FAQs and standard operating procedures to assist employees effectively, escalating issues when necessary.

You will actively seek employee feedback to identify areas for improvement in service delivery and documentation. Your role will involve communicating effectively both verbally and in writing, ensuring that employees understand the resolutions to their queries. You will contribute to a positive employee experience by providing timely and accurate information, helping to foster a supportive workplace culture at Amazon.

What we offer

Amazon offers a dynamic work environment where you can develop your skills in HR support. You will have the opportunity to work with a diverse team and gain valuable experience in a global company. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us and be part of a team that is dedicated to making history through exceptional customer service.