Customer Support • Entry-Level

Who you are

You are a customer-focused individual who thrives in a fast-paced environment. You have excellent communication skills, both verbal and written, and can empathize with customer needs while upholding company values. You approach problems logically and are committed to resolving customer issues effectively. You understand the importance of providing accurate information and setting appropriate expectations with customers. You are detail-oriented and can compose grammatically correct, concise, and accurate written responses to customer inquiries. You enjoy working with a team and are eager to contribute to a positive customer experience.

What you'll do

As a Delivery Station Customer Service Associate, you will be responsible for communicating directly with customers in-person, via phone, and through email. You will help improve the customer experience by providing hands-on support to ensure timely delivery of packages. Your role will involve empathizing with customers, resolving issues, and connecting them with experts for accurate information about their packages. You will uphold company values and respect every customer, ensuring that their needs are prioritized. You will also be responsible for composing clear and accurate written responses to customer inquiries, maintaining a high standard of communication.

What we offer

At Amazon, you will be part of a team that is dedicated to customer satisfaction. We offer competitive hourly pay ranging from $18.00 to $25.00, along with comprehensive benefits including medical, dental, and vision insurance, 401(k) matching, paid time off, and parental leave. You will have the opportunity to work with smart, passionate people who are committed to innovation and excellence in customer service. Join us in our mission to be Earth’s most customer-centric company and make a difference in the lives of our customers.