It Support • Entry-Level

Who you are

You are an enthusiastic individual with a strong understanding of IT standards and systems, ready to provide seamless end-to-end services to Amazon's corporate employees. You thrive in a customer-focused environment, ensuring that employees have the tools and resources they need to be successful and efficient. You are adaptable, able to quickly learn new processes and procedures, and you enjoy mentoring others while managing escalations within the team. Your problem-solving skills allow you to diagnose, troubleshoot, and resolve a wide variety of specialized hardware and software issues effectively.

You are dedicated and dependable, with a commitment to delivering high-quality support to Amazonians across various teams. Your ability to engage with employees and recognize their unique IT needs makes you a trusted advisor in the workplace. You understand the importance of maintaining a high level of productivity and are motivated to implement successful solutions that enhance the overall IT experience.

What you'll do

As an ITS Support Engineer I, you will be the go-to knowledge expert for Amazon's corporate employees, providing on-site technical support to ensure their productivity remains uninterrupted. You will own the overall IT experience, guaranteeing that employees have access to the necessary tools and resources. Your day will be filled with exciting challenges as you engage with various teams, diagnosing and resolving hardware and software issues. You will act as a mentor to your colleagues, guiding them through the ever-evolving digital landscape and implementing solutions that yield the best results for customers.

You will collaborate with partner teams and contractors, managing projects while maintaining a high level of productivity to meet goals. Your role will require you to adapt quickly to new processes and procedures, ensuring that you remain a reliable resource for your team. You will take the initiative to provide personalized support, ensuring that all Amazonians receive the assistance they need to thrive in their roles.

What we offer

At Amazon, we value our employees and strive to create a supportive work environment. You will have the opportunity to work in a dynamic team where your contributions are recognized and valued. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace. Join us in making a difference and supporting our employees in their journey towards success.