It Support • Mid-Level

Who you are

You are an experienced IT Support Engineer with a strong focus on customer service and technical expertise. You have a deep understanding of IT standards, systems, and equipment, enabling you to provide high-quality support to Amazon's corporate employees. You thrive in a collaborative environment, working independently or with partner teams to manage projects effectively. Your adaptability allows you to quickly learn new processes and procedures, and you take pride in mentoring others within your team. You are a problem-solver who takes initiative to diagnose, troubleshoot, and resolve a wide variety of specialized hardware and software issues, ensuring that employees have the tools they need to succeed.

What you'll do

In this role, you will be the go-to knowledge expert for Amazon's corporate employees, delivering on-site, hands-on support. You will diagnose, troubleshoot, and resolve issues, ensuring that productivity remains uninterrupted. Your responsibilities will include engaging with Amazonians across various teams to understand their unique IT needs and providing personalized support. You will act as a trusted advisor, guiding both technical and non-technical employees through the digital landscape. You will also manage escalations within the team, ensuring that all issues are addressed promptly and effectively. Your day will be filled with exciting challenges that allow you to showcase your technical expertise and contribute to a high-performing IT environment.

What we offer

At Amazon, you will be part of a dedicated and dependable team that values customer focus and innovation. We provide a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with cutting-edge technology and be part of a company that is committed to delivering the best results for our customers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.