Business Operations • Mid-Level

Who you are

You have a strong background in managing process and operational escalations, demonstrating your ability to drive data-oriented analysis and implement technology solutions effectively. Your experience in stakeholder communication across multiple lines of business allows you to manage operational milestones and process changes seamlessly. You are a subject matter expert in identifying gaps in process areas and collaborating with stakeholders to resolve these gaps efficiently.

Your understanding of Amazon's core business values and initiatives translates into everyday practices, ensuring that you contribute positively to the team's goals. You are adept at leveraging cutting-edge technology to enhance operational excellence and improve customer experience. Your analytical mindset helps you adopt process improvement projects that align with operational and business goals.

What you'll do

In this role, you will play a pivotal part in shaping the future of the shopping experience for customers worldwide. You will actively seek to understand and implement Amazon's core business values in your daily operations. Your responsibilities will include managing process and operational escalations, driving data-oriented analysis, and adopting technology solutions to achieve operational goals. You will also be responsible for communicating with stakeholders about operational milestones and process changes, ensuring that everyone is aligned and informed.

You will take the lead in identifying gaps in process areas and work collaboratively with all stakeholders to resolve these issues. Your expertise will be crucial in enhancing the quality of customer experience across shopping features, devices, and locales. By leveraging your skills in AI and LLMs, you will contribute to the end-to-end data solution for the LLM lifecycle, ensuring that Amazon delivers a superior shopping experience to customers worldwide.

What we offer

Joining Amazon means being part of a team that is dedicated to innovation and excellence. You will have the opportunity to work with cutting-edge technology and be part of a mission that empowers Amazon's LLMs through Reinforcement Learning from Human Feedback. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Your contributions will have a direct impact on shaping the future of shopping at Amazon.