Operations Manager • Mid-Level

Who you are

You are a motivated and customer-focused individual with experience in managing teams in a fast-paced environment. You understand the importance of safety, quality, and performance in operations and are committed to engaging your team to achieve these goals. You have the ability to lift up to 49 pounds and are comfortable working in variable temperature environments. Your leadership style emphasizes support and mentorship, ensuring that your team feels valued and motivated during their shifts.

You possess strong collaboration skills, working effectively with various support teams including Safety, Engineering, and Human Resources to develop plans that meet business objectives. You are adaptable and can thrive in environments where noise levels vary and physical demands are high. You are dedicated to maintaining customer expectations and ensuring that orders are delivered accurately and on time.

What you'll do

In this role, you will lead a team of hourly workforce members, supporting, mentoring, and motivating them throughout their shifts. You will manage key operational metrics such as safety, quality, productivity, and customer delivery promises. Your responsibilities will include collaborating with support teams to develop and implement plans that align with business objectives. You will also be involved in maintaining a safe and efficient work environment, ensuring that all team members adhere to safety protocols and operational standards.

You will play a crucial role in the workflow of Amazon's operations, overseeing the first mile, middle mile, and last mile processes. This includes ensuring that products are housed and ready for order, managing the transportation of orders to your area, and facilitating the final delivery to customers. Your leadership will be essential in maintaining high levels of performance and meeting customer expectations.

What we offer

Amazon provides a comprehensive benefits package that includes health insurance, 401(k) matching, paid time off, and parental leave. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction and operational success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.