Operations Manager • Lead

Who you are

You have a strong background in managing teams within technology environments, particularly in data center operations. Your experience includes creating and implementing strategies that enhance operational efficiency and team performance. You possess a solid technical understanding of cloud infrastructure, which allows you to effectively mentor team members at all levels. You thrive in collaborative environments, working alongside engineers and specialists to solve complex challenges. Your leadership style encourages innovation and empowers your team to take ownership of their projects. You are comfortable participating in on-call rotations and have a proactive approach to problem-solving.

Desirable

Experience with hardware and network diagnostics is a plus, as is familiarity with physical repair processes. A background in supply chain management or logistics can also be beneficial in this role. You are adaptable and can navigate the complexities of managing a diverse team in a fast-paced environment.

What you'll do

As the Data Center Operations Manager, you will oversee the daily operations of AWS data centers, ensuring that all systems are functioning optimally. You will lead a team responsible for maintaining hardware and network infrastructure, guiding them through diagnostics and repairs. Your role will involve developing strategies to improve operational processes and enhance service delivery. You will collaborate with cross-functional teams to address challenges and implement solutions that align with AWS's high standards for safety and security. Additionally, you will be responsible for mentoring your team, fostering a culture of continuous improvement and professional growth. You will also participate in an on-call rotation, ensuring that you are available to address any urgent issues that may arise.

What we offer

Amazon provides a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. You will have access to resources that support your mental health and well-being, including counseling services and flexible spending accounts. The company values diversity and inclusion, creating an environment where all employees feel welcome and empowered to share their ideas. You will have opportunities for professional development and career advancement within a leading global technology company. The salary for this position ranges from $78,400 to $137,300 annually, reflecting the importance of this role in maintaining AWS's operational excellence.