Operations Manager • Lead

Who you are

You are a customer-obsessed innovator with a strong understanding of logistics and operations management. You have experience managing teams and facilitating communication across multiple stakeholders to resolve issues impacting customer experience and business continuity. Your ability to identify opportunities for process improvements and drive them to completion is key to your success in this role. You possess excellent written and oral communication skills, enabling you to effectively engage with both internal and external customers.

You have a knack for data analysis and can pull information from various databases using tools like Excel and SQL. Your analytical mindset allows you to make data-backed decisions that positively impact team performance and business results. You thrive in a dynamic environment where you can manage shifts and constantly seek ways to enhance team efficiency and effectiveness.

What you'll do

As a Team Lead in the Sort Center, you will be responsible for managing a shift, overseeing team performance, and implementing change management initiatives. You will define and execute transportation processes, ensuring smooth operations from fulfillment centers to customers. Your role will involve developing performance metrics to drive team results and identifying trends that impact the business. You will communicate regularly with external customers, such as carriers and vendors, as well as internal teams like finance and operations excellence.

You will escalate any problems or variances in data to the relevant owners and follow through on resolutions. Your ability to analyze data and generate reports will be crucial in making informed decisions that enhance operational efficiency. You will also play a key role in hiring and developing talent within your team, fostering a culture of continuous improvement and high performance.

What we offer

At Amazon, we believe in empowering our employees to build and innovate. You will have the opportunity to work in a fast-paced environment where your contributions directly impact customer satisfaction and business success. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to be Earth's most customer-centric company, where you can make a difference every day.