Operations Manager • Senior

Who you are

You have extensive experience in operations management, particularly in demand planning and supply chain strategies — you've successfully led teams in complex environments, ensuring that infrastructure needs are met efficiently and effectively. Your background includes a strong understanding of AWS services and their operational requirements, allowing you to make informed decisions that impact the entire infrastructure landscape.

You thrive in collaborative settings, working closely with cross-functional teams including software, hardware, and network engineers — your ability to communicate effectively across diverse groups ensures that everyone is aligned towards common goals. You are data-driven, using analytics to inform your strategies and decisions, and you understand the importance of balancing supply and demand in a fast-paced environment.

Your leadership style is inclusive and empowering — you believe in fostering a culture where team members feel valued and motivated to contribute their best ideas. You have a track record of mentoring and developing talent, helping your team members grow in their careers while achieving organizational objectives.

Desirable

Experience with GenAI infrastructure planning is a plus, as is familiarity with global supply chain dynamics — you understand the complexities involved in managing infrastructure across multiple geographical regions and availability zones. A background in cloud services or technology operations will further enhance your ability to succeed in this role.

What you'll do

As the Senior Manager for AWS Infrastructure Demand Planning, you will lead the demand and S&OP team, driving the supply and demand strategy for AWS's global infrastructure — your role will involve overseeing the planning and delivery of infrastructure capacity to meet the needs of millions of customers worldwide. You will collaborate with various teams to ensure that all aspects of AWS infrastructure are aligned with business objectives, focusing on both GenAI and non-GenAI services.

You will analyze complex data sets to forecast demand accurately, ensuring that the infrastructure can scale effectively — this involves working with thousands of variables that impact supply chain decisions. Your insights will guide the planning process, helping to optimize resource allocation and minimize costs while maintaining high service levels.

In this role, you will also be responsible for developing and implementing best practices in demand planning and supply chain management — you will lead initiatives to improve processes and drive efficiency across the organization. Your leadership will be crucial in fostering a culture of continuous improvement, where innovative ideas are encouraged and implemented.

What we offer

Amazon provides a comprehensive benefits package that includes competitive compensation, equity options, and a full range of medical and financial benefits — we believe in supporting our employees' well-being and professional growth. You will have the opportunity to work in a dynamic environment where your contributions directly impact the success of AWS infrastructure services.

Join a diverse team that values bold ideas and empowers you to take ownership of your projects — at Amazon, you will be part of a culture that encourages collaboration and innovation. We are committed to creating an inclusive workplace where everyone can thrive and make a difference.