Program Manager • Mid-Level

Who you are

You have a strong background in operations management and data analysis, with experience in leading projects that drive operational excellence. Your ability to navigate ambiguous situations and develop strategic initiatives is key to your success. You possess excellent influencing skills and demonstrate an ownership mentality in building sustainable solutions that delight customers. You thrive in collaborative environments, working closely with cross-functional teams to achieve operational goals. Your analytical mindset allows you to design and implement network optimization models that balance customer coverage, quality, capacity, and cost efficiency. You are proactive in assessing risks and driving project execution, ensuring that all stakeholders are aligned and informed throughout the process.

Desirable

Experience in supply chain management or logistics is a plus, as is familiarity with third-party partnerships. A background in data-driven decision-making and a passion for enhancing customer experience will set you apart. You are comfortable working with large-scale data analysis and have a knack for translating complex data into actionable insights.

What you'll do

In this role, you will shape the future of ultrafast delivery in Mexico by partnering with third-party organizations to drive operational excellence. You will design and implement network optimization models that solve complex, integrated problems while balancing the best results for customers. Your hands-on leadership will coordinate field partners and execution teams to continuously improve delivery quality and customer experience. You will lead project execution, assess risks proactively, and collaborate with cross-functional teams—including finance, central operations, technology, legal, and program management—to drive delivery strategy from conception to execution. You will leverage large-scale data analysis to support critical business decisions and enhance delivery network performance. Your ability to navigate ambiguous situations will be crucial as you develop strategic initiatives that enhance operational efficiency and customer satisfaction.

What we offer

At Amazon, we offer a dynamic work environment where innovation is at the forefront of everything we do. You will have the opportunity to work with a talented team dedicated to transforming how customers receive their packages. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Our commitment to employee development means you will have access to resources and opportunities to grow your career within the company. Join us in shaping the future of delivery and making a meaningful impact on customer experiences.