Program Manager • Mid-Level

Who you are

You have a proven track record in program management, with experience in managing logistics and workflows for user research studies. Your ability to build and maintain participant panels and recruitment pipelines is essential, as is your commitment to ensuring ethical standards and privacy compliance across all research activities. You are skilled in maintaining tools and systems, such as research repositories and scheduling tools, and you understand the importance of creating reporting dashboards to measure research impact and resource utilization.

You thrive in a collaborative environment, working closely with cross-functional teams to define research timelines and deliverables. Your strong communication skills enable you to coordinate effectively between teams, ensuring alignment and timely execution of research efforts. You are detail-oriented and have a knack for developing and documenting best practices, playbooks, and templates for research activities, which contribute to the overall efficiency of the team.

Desirable

Experience in a global team setting is a plus, as is familiarity with design operations and user research methodologies. You are adaptable and open to learning new tools and processes that can enhance your contributions to the team.

What you'll do

In this role, you will manage the logistics and workflows for user research studies, ensuring that all aspects of the research process run smoothly. You will be responsible for scheduling, consent management, and data handling, which are critical to the success of the research initiatives. Your role will involve building and maintaining participant panels and recruitment pipelines, as well as fostering relationships with vendors to support research activities.

You will ensure that all research activities adhere to ethical standards and privacy compliance, which is paramount in user research. Additionally, you will maintain various tools and systems that support research operations, including research repositories and scheduling tools. Your ability to create reporting dashboards will help the team visualize research impact and resource utilization effectively.

As you manage logistics for cross-functional research efforts, you will define research timelines, deliverables, and roles in collaboration with researchers and stakeholders. Your coordination skills will be vital in ensuring that all teams are aligned and that research efforts are executed in a timely manner.

What we offer

At Amazon, you will be part of a dynamic team that values innovation and efficiency. We offer a collaborative work environment where your contributions will directly impact how we connect with customers around the world. You will have opportunities for professional growth and development, as well as the chance to work on exciting projects that shape the future of Amazon Music.

We encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to enhance customer experiences through effective research and design operations.