Technical Program Manager • Senior

Who you are

You have 5+ years of experience in technical program management, particularly in e-commerce or technology sectors — you've successfully led complex projects that required collaboration across multiple teams and stakeholders. Your strong technical background enables you to understand and influence engineering processes effectively, ensuring that projects are delivered on time and meet quality standards.

You possess a deep understanding of search technologies and machine learning — you have experience working with large datasets and can leverage advanced algorithms to improve search relevance and customer experience. Your ability to communicate technical concepts to non-technical stakeholders is one of your key strengths, allowing you to bridge the gap between technical teams and business leaders.

You are skilled in creating strategic plans that align with business goals — you have a proven track record of driving initiatives that enhance product offerings and improve customer satisfaction. Your analytical mindset helps you identify opportunities for innovation and improvement in existing processes.

You thrive in a collaborative environment and enjoy building relationships with cross-functional teams — you understand the importance of trust and alignment in achieving project goals. Your leadership style is inclusive, and you are adept at influencing others to achieve shared objectives.

Desirable

Experience with LLM-assisted search features or advanced merchandising capabilities would be a plus. Familiarity with agile methodologies and project management tools is also beneficial.

What you'll do

As the Senior Technical Program Manager for Zappos/Shopbop, you will own strategic programs aimed at enhancing the search and discovery experiences for customers. You will work closely with senior leadership and product management teams to tackle ambiguous problems and drive the implementation of innovative search technologies. Your role will involve defining project requirements, managing timelines, and ensuring that engineering teams have the resources they need to succeed.

You will lead initiatives to improve search relevance and launch new features that leverage machine learning and advanced algorithms. Your technical expertise will be crucial in defining requirements and unblocking engineering teams, ensuring that projects progress smoothly and efficiently. You will also partner with scientists and engineers across Amazon to understand their systems and influence their work, pushing the technical boundaries of the teams you collaborate with.

Your responsibilities will include creating detailed project plans, tracking progress, and communicating updates to stakeholders. You will be responsible for identifying risks and developing mitigation strategies to ensure project success. Additionally, you will mentor junior team members and contribute to a culture of continuous improvement within the organization.

What we offer

Amazon provides a comprehensive benefits package, including health insurance, retirement plans, and generous paid time off. You will have access to industry leaders in software engineering and e-commerce, providing opportunities for professional growth and development. Join a team that values innovation and collaboration, and make a significant impact on the customer experience at Zappos and Shopbop.