Site Leader • Senior

Who you are

You have extensive experience in operations management, ideally in a customer service environment, where you've demonstrated your ability to lead large teams effectively. Your leadership style empowers your team to think like owners, fostering a culture of accountability and excellence. You thrive in fast-paced environments and are adept at managing multiple priorities while ensuring high standards are met. Your strong communication skills enable you to collaborate effectively with various business teams across the organization.

You possess a results-oriented mindset, with a proven track record of achieving operational goals and improving customer satisfaction. Your ability to analyze data and implement strategic initiatives has led to significant improvements in service delivery. You are passionate about customer service and understand the importance of listening to customer feedback to drive continuous improvement.

What you'll do

As the Senior Site Leader, you will be responsible for the overall management of the Customer Service site in Cebu City. You will oversee the operations management team, ensuring that all safety, budgetary, and people development objectives are met. Your role involves setting high standards for customer service and leading initiatives that enhance the customer experience. You will work closely with your team to identify pain points and escalate issues to improve service delivery.

You will lead by example, mentoring and developing your team members to reach their full potential. Your responsibilities will include managing performance metrics, conducting regular reviews, and implementing training programs to enhance team capabilities. You will also collaborate with global teams to share best practices and drive operational excellence across the organization.

What we offer

At Amazon, we are committed to providing a supportive and inclusive work environment. We offer competitive compensation and benefits packages, along with opportunities for professional growth and development. You will have the chance to work with a diverse team dedicated to delivering world-class customer service. Join us in our mission to be Earth’s most customer-centric company, where your contributions will make a meaningful impact on our customers' experiences.