About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
🎁 Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
🌟 Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Skills & Technologies
Overview
Amazon is hiring a Telecom Operations Engineer to lead the development of Amazon Connect, a cloud-based contact center service. You'll work with AWS technologies to enhance customer service experiences. This role requires expertise in cloud services and AI integration.
Job Description
Who you are
You have a strong background in telecom operations and cloud technologies, with experience in building and managing contact center solutions. Your expertise in AWS services, particularly Amazon Connect, allows you to create engaging customer service experiences that leverage artificial intelligence. You are passionate about using technology to disrupt traditional industries and improve customer interactions.
You thrive in collaborative environments and enjoy working with cross-functional teams to deliver innovative solutions. Your ability to analyze customer needs and translate them into technical requirements is key to your success. You are comfortable with the fast-paced nature of the tech industry and are eager to contribute to a product that impacts millions of users.
What you'll do
As a Telecom Operations Engineer at Amazon, you will be responsible for the design and implementation of Amazon Connect, ensuring it meets the needs of businesses looking to enhance their customer service capabilities. You will leverage AWS services such as AWS Lambda, Amazon Lex, and Amazon Kinesis to create a seamless and efficient contact center experience.
You will collaborate with product managers, engineers, and designers to develop features that improve user engagement and satisfaction. Your role will involve troubleshooting and optimizing the performance of the contact center solutions, ensuring they operate at scale and deliver high-quality service.
You will also be involved in the integration of artificial intelligence into the platform, enhancing the capabilities of Amazon Connect to provide personalized customer interactions. Your insights and technical expertise will help shape the future of customer service technology at Amazon.
What we offer
At Amazon, you will be part of a dynamic team that is at the forefront of cloud technology and customer service innovation. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work on projects that have a significant impact on how businesses interact with their customers, making your work meaningful and rewarding.
Interested in this role?
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