Customer Support • Mid-Level

Who you are

You have a strong technical background in machine learning and AI, with a passion for helping customers succeed. Your experience in customer support has equipped you with the skills to troubleshoot complex issues and provide effective solutions. You are comfortable working with diverse teams and have excellent communication skills, allowing you to convey technical concepts clearly to customers. You thrive in a collaborative environment and are eager to learn and adapt as the Anyscale platform evolves.

You are technically curious and have a keen interest in distributed computing and its applications in real-world scenarios. Your ability to coordinate with engineering teams to debug issues demonstrates your problem-solving skills and your commitment to customer satisfaction. You understand the importance of customer feedback and are motivated to drive consumption and adoption of Anyscale's solutions.

What you'll do

In this role, you will play a crucial part in the post-sale journey of Anyscale's customers across EMEA. You will assist customers in onboarding and adopting the Anyscale platform, ensuring they have the resources and support needed to succeed. Your responsibilities will include troubleshooting and resolving customer tickets, providing timely and effective solutions to enhance their experience. You will work closely with engineering teams to address complex issues, ensuring that customer feedback is communicated effectively to drive product improvements.

You will also be responsible for driving customer engagement and consumption of Anyscale's offerings, helping customers maximize the value they derive from the platform. Your role will require you to be proactive in identifying potential challenges customers may face and providing guidance to help them navigate these obstacles. You will contribute to building a strong relationship with customers, ensuring they feel supported and valued throughout their journey with Anyscale.

What we offer

Anyscale provides a dynamic work environment where you can grow your skills and make a significant impact in the field of machine learning and distributed computing. You will have the opportunity to work with cutting-edge technology and collaborate with talented professionals who share your passion for innovation. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to democratize distributed computing and make it accessible to developers of all skill levels.