Solutions Engineer • Entry-Level

Who you are

You are an enthusiastic individual with a knack for solving complex technical problems and a strong desire to communicate solutions effectively. With a background in technical support or engineering, you excel at providing exceptional customer interaction, both verbal and written, to our biggest clients. You have a keen interest in data analytics and a flexible approach to providing after-business-hours support when necessary. Your problem-solving skills are complemented by a talent for identifying creative solutions that enhance the performance and functionality of the Appian platform.

You thrive in a collaborative environment and are eager to work closely with customers to lead continual improvements in the availability, performance, functionality, and security of our platform. You are committed to upholding the values of intensity and excellence that define Appian, ensuring that everything you do is executed with care and quality. Your ambition and commitment to achieving the best results make you a valuable addition to our passionate team.

Desirable

While not mandatory, experience in a technical support role or familiarity with the Appian platform would be advantageous. A background in software engineering or a related field can also enhance your ability to tackle the challenges faced by our customers.

What you'll do

As an Associate Solution Engineer at Appian, you will be part of a dedicated team that provides technical expertise to customers around the globe. Your primary responsibility will be to engage with clients, understanding their needs and providing tailored solutions to their technical challenges. You will work closely with various teams within Appian to ensure that our customers receive the highest level of service and support.

You will be involved in data analysis, helping to identify trends and insights that can improve the customer experience. Your role will require you to communicate complex technical concepts in a clear and effective manner, ensuring that clients understand the solutions provided. You will also participate in problem-solving sessions, collaborating with your team to develop innovative solutions that address customer needs.

In addition to direct customer interaction, you will contribute to the continual improvement of the Appian platform. This may involve providing feedback on system performance, functionality, and security, as well as suggesting enhancements based on customer interactions. Your insights will play a crucial role in shaping the future of our platform and ensuring that it meets the evolving needs of our clients.

What we offer

At Appian, we offer a supportive and collaborative work environment where you can grow your skills and advance your career. You will have the opportunity to work with a passionate team dedicated to accomplishing hard things together. We believe in setting high standards and living up to them, ensuring that everything we do is done with care and quality.

We encourage you to apply even if your experience doesn't match every requirement. Your ambition and commitment to excellence are what we value most. Join us at Appian and be part of a team that is making a difference in the world of technology.