Service Delivery Manager • Lead

Who you are

You are a strategic and results-driven leader with a strong blend of security or technical expertise. You have a proven track record in people leadership and a customer-centric mindset, which allows you to influence and drive transformational change across the organization. You are passionate about service excellence and continuous improvement, ensuring that security offerings align with business objectives and emerging security needs.

You bring experience in managing security services and have a deep understanding of operational efficiency. You thrive in collaborative environments, working with diverse teams to enhance customer outcomes and drive innovation. Your ability to communicate effectively with stakeholders at all levels makes you a key player in shaping the future of security services at Apple.

Desirable

Experience in the technology sector, particularly in security services, is a plus. Familiarity with industry standards and best practices in information security will help you excel in this role. You are open to learning and adapting to new challenges, and you understand the importance of fostering a culture of inclusivity and diversity within your team.

What you'll do

As the Service Delivery Manager, you will be responsible for advancing Apple’s security services portfolio while ensuring delivery excellence. You will drive the evolution and optimization of security offerings, aligning capabilities with business objectives and emerging security needs. Your leadership will influence the direction of security services, ensuring that they meet the highest standards of quality and effectiveness.

You will work closely with cross-functional teams to implement best practices and improve operational efficiency. Your role will involve monitoring service delivery metrics and implementing strategies for continuous improvement. You will also be responsible for managing relationships with key stakeholders, ensuring that customer needs are met and exceeded.

In this position, you will play a crucial role in shaping the future of security services at Apple. You will lead initiatives that enhance service delivery and operational excellence, driving transformational change across the organization. Your strategic vision will help align security services with the evolving needs of the business and its customers.

What we offer

Apple offers a collaborative and inclusive work environment where innovation thrives. You will have the opportunity to work with a diverse team of problem solvers and doers, all dedicated to creating extraordinary products and services. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.

In addition to a competitive salary, Apple provides comprehensive benefits and opportunities for professional development. You will be part of a company that is committed to leaving the world better than we found it, making a meaningful impact through your work in security services.