About Asana
The productivity platform that connects your team
Key Highlights
- Public company since 2020 with strong market presence
- Over 100,000 customers including Uber & Air France
- $414.4 million raised in Series E funding
- Global presence with offices across four continents
Asana is a productivity software company headquartered in Yerba Buena, San Francisco, CA, that provides a web and mobile application designed to help teams organize, track, and manage their work. With over 100,000 customers including Uber and Air France, Asana went public in 2020 and has raised $414...
🎁 Benefits
Asana offers comprehensive health benefits, including mental health programs and coaching, an in-house culinary program, and supportive parental leave...
🌟 Culture
Asana fosters a culture centered around collaboration and efficiency, empowering teams to transcend traditional email coordination. With a strong emph...
Skills & Technologies
Overview
Asana is hiring a Help Center Content Writer to create engaging content for their Help Center website. You'll leverage strong writing skills and technical knowledge to enhance user experience. This role is based in Dublin with a hybrid work schedule.
Job Description
Who you are
You have a strong background in content creation, with experience writing clear and user-friendly materials for help centers or knowledge bases. Your technical knowledge allows you to understand complex product features and translate them into accessible content that meets user needs. You possess empathy for users, ensuring that the content you create enhances their experience and drives self-service adoption. You are familiar with leveraging AI tools to draft and optimize content efficiently while maintaining brand voice and consistency.
You are skilled in developing instructional content, including how-to guides, tutorials, and FAQs, catering to different learning styles and user knowledge levels. Your writing is concise and engaging, making it easy for users to find the information they need. You thrive in a collaborative environment, working closely with product teams to ensure that the content aligns with product updates and user feedback. You are adaptable and open to feedback, continuously seeking to improve the quality of your work.
What you'll do
In this role, you will be responsible for creating and optimizing content for Asana's Help Center, ensuring that it is informative and user-friendly. You will write clear and concise articles that educate users about product features and best practices. Your work will involve developing instructional content, such as how-to guides and tutorials, that helps users navigate the platform effectively. You will also create FAQs that address common user questions and concerns, enhancing the overall user experience.
You will collaborate with cross-functional teams, including marketing and product management, to ensure that the content reflects the latest product updates and aligns with the company's brand voice. You will leverage AI writing assistants to help draft and optimize content, ensuring accuracy and consistency across all materials. Your role will also involve analyzing user feedback and content performance metrics to identify areas for improvement and make data-driven decisions about content strategy.
What we offer
Asana provides a supportive work environment that values collaboration and innovation. You will have the opportunity to work with a talented team dedicated to creating a product that users love. The hybrid work model allows for flexibility, with standard in-office days and the option to work from home on certain days. Asana is committed to fostering a culture where everyone feels they belong, and you will be encouraged to contribute your ideas and insights to help shape the future of the product.
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