About AvePoint
Empowering organizations to manage Microsoft 365 data securely
Key Highlights
- Over 16,000 customers including the UN and U.S. Department of Defense
- Headquartered in Jersey City, New Jersey
- Raised over $200 million in funding
- Approximately 1,300 employees worldwide
AvePoint is the largest independent software vendor of SaaS solutions for Microsoft 365, specializing in data migration, management, and protection. Headquartered in Jersey City, New Jersey, AvePoint serves over 16,000 customers globally, including organizations like the United Nations and the U.S. ...
🎁 Benefits
AvePoint offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and a comprehensive health benefits package....
🌟 Culture
AvePoint fosters a culture of innovation and collaboration, emphasizing a strong commitment to customer success and employee well-being. The company v...
Overview
AvePoint is hiring an IT Help Desk Technician to provide fast and effective technical assistance on computer systems. You'll support customers with technical issues and ensure minimal disruption to their work. This role requires excellent communication skills and a customer-oriented approach.
Job Description
Who you are
You are a competent IT Help Desk Technician with a strong foundation in technical knowledge and a knack for effective communication. You understand the importance of being customer-oriented and possess the patience needed to assist users with varying levels of technical expertise. Your ability to troubleshoot and resolve IT-related issues promptly is key to ensuring minimal disruption in the workplace. You thrive in a collaborative environment and are eager to support new hires during their onboarding process.
What you'll do
In this role, you will serve as the first point of contact for customers seeking technical assistance, whether over the phone or via email. Your responsibilities will include providing first-line support to new hires, addressing and resolving IT-related issues, and performing remote troubleshooting through diagnostic techniques. You will determine the best solutions based on the issues presented by customers and collaborate with your team to enhance the overall support experience. Your role is crucial in maintaining a smooth operational flow and ensuring that all users can effectively utilize their computer systems.
What we offer
At AvePoint, we are dedicated to investing in our people and fostering a culture driven by agility, passion, and teamwork. You will have the opportunity to shape your career and make a significant impact within the organization. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
Interested in this role?
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