Technical Support • Entry-Level

Who you are

You are an entry-level professional eager to dive into the world of technical support. You possess a strong willingness to learn and adapt, especially in troubleshooting complex distributed systems. Your proactive nature drives you to seek solutions and communicate effectively with internal teams. You are excited about the opportunity to work with leading financial organizations and contribute to innovative technology. You understand the importance of customer satisfaction and are committed to providing exceptional support. You are ready to embrace challenges and grow your technical skills in a collaborative environment.

What you'll do

As an Associate Technical Support Specialist, you will be responsible for managing tickets and alerts, ensuring timely responses to customer inquiries. You will engage in proactive troubleshooting, escalating issues when necessary, and following up to ensure resolution. Your role will involve collaborating with various teams to enhance the customer experience and streamline support processes. You will gain exposure to complex distributed systems, learning how to operate and troubleshoot them effectively. This position offers a unique chance to develop your technical skills while working alongside a dedicated community of leaders in the field.

What we offer

At Behavox, you will be part of a dynamic team that values innovation and collaboration. We provide opportunities for career advancement and professional development, allowing you to grow within the organization. You will work in a supportive environment that encourages learning and experimentation. Our mission is to harness the power of data, and you will play a crucial role in helping businesses achieve their goals through effective technical support. Join us in shaping the future of enterprise data management and contribute to a technology that is at the forefront of AI/ML solutions.