Systems Administrator • Lead

Who you are

You have extensive experience in managing billing systems, particularly with Zuora, and understand the intricacies of revenue operations. Your background includes working with Salesforce and other integration systems, ensuring seamless data flow and operational efficiency. You are a strategic thinker who can develop and implement policies that enhance billing processes and support business scalability. You possess strong analytical skills, allowing you to troubleshoot issues effectively and optimize system performance. You are a collaborative team player, ready to work closely with cross-functional teams to drive improvements and innovations in the billing domain. You are committed to continuous learning and growth, eager to stay updated with the latest trends and best practices in billing and revenue management.

What you'll do

In this role, you will be the primary architectural lead on the Zuora billing and revenue systems, overseeing all aspects of the application. You will manage the deployment and operational management of Zuora, ensuring that it aligns with the company’s billing and revenue strategies. Your responsibilities will include developing policies and procedures that support efficient billing processes, as well as integrating Zuora with other systems like Salesforce. You will collaborate with the Business Applications team to enhance the user experience for customers and ensure accurate billing operations. Additionally, you will analyze system performance and implement improvements to streamline processes. You will also be responsible for training and supporting team members in utilizing the Zuora system effectively, fostering a culture of knowledge sharing and continuous improvement.

What we offer

BigCommerce provides a dynamic work environment where you can thrive and grow your career. We offer competitive compensation and benefits, along with opportunities for professional development. Our culture emphasizes collaboration, innovation, and a commitment to excellence, ensuring that you have the resources and support needed to succeed in your role. Join us in redefining the ecommerce industry and making a significant impact on our customers' success.