Compliance Manager • Mid-Level

Who you are

You have a strong background in compliance and quality management, ideally with experience in financial services or a related field. Your analytical skills are top-notch, allowing you to evaluate customer interactions effectively and ensure adherence to regulatory standards. You understand the importance of compliance in the financial sector and are committed to maintaining high-quality standards in customer service. You are detail-oriented and possess excellent communication skills, enabling you to provide clear feedback and guidance to your team. You thrive in a collaborative environment and are eager to contribute to a culture of innovation and impact.

Desirable

Experience with AI-supported analysis tools is a plus, as is familiarity with FINRA regulations and standards. A background in customer service or quality assurance can enhance your ability to evaluate interactions effectively.

What you'll do

As an Investing Quality Management Specialist, you will conduct detailed evaluations of customer interactions across various Investing channels, ensuring compliance with FINRA regulations and internal quality standards. You will oversee keyword and regulatory reviews, providing data-driven feedback to improve quality and adherence to compliance standards. Your role will involve collaborating with cross-functional teams to enhance the overall customer experience and ensure that every interaction meets our service standards. You will also be responsible for developing and implementing quality management programs that align with regulatory requirements and company goals. Your insights will help shape training programs and improve customer service processes.

What we offer

At Block, we foster a culture of innovation and collaboration, where your contributions will have a meaningful impact on our customers' experiences. We offer flexible remote work options, allowing you to tailor your work environment to suit your needs. Our commitment to employee satisfaction is reflected in our supportive work culture and opportunities for professional growth. Join us in redefining the world’s relationship with money and be part of a team that values creativity, productivity, and happiness.