About Catchpoint
Empowering businesses with digital experience insights
Key Highlights
- Headquartered in New York City with a global presence
- Over 1,000 enterprise customers including Microsoft and LinkedIn
- $50 million raised in funding to date
- Specializes in synthetic monitoring and real user monitoring
Catchpoint, headquartered in New York City, specializes in digital experience monitoring through its advanced synthetic monitoring, real user monitoring (RUM), and network monitoring solutions. Trusted by over 1,000 customers including major brands like Microsoft and LinkedIn, Catchpoint provides cr...
🎁 Benefits
Catchpoint offers competitive salaries, equity options, flexible PTO, and a remote work policy that supports a healthy work-life balance....
🌟 Culture
Catchpoint fosters a culture of transparency and innovation, emphasizing data-driven decision-making and a commitment to enhancing user experience thr...
Systems Engineer • Entry-Level
Overview
Catchpoint is hiring a Systems Engineer I to assist the Operations team in monitoring and troubleshooting application, server, network, and infrastructure problems. You'll work with technologies like Linux and cloud providers such as AWS, Azure, and GCP. This position is ideal for entry-level candidates looking to start their career in systems engineering.
Job Description
Who you are
You are an entry-level Systems Engineer with a foundational understanding of Linux and cloud technologies. You have a keen interest in monitoring and troubleshooting infrastructure issues, and you're eager to learn and grow in a fast-paced environment. You understand the importance of maintaining uptime and availability for global infrastructure and are ready to contribute to a team that values collaboration and problem-solving.
You are comfortable working with various cloud providers, including AWS, Azure, and GCP, and you have a basic understanding of how to manage server issues across these platforms. You are detail-oriented and can classify and track incidents effectively, ensuring that customer issues are resolved promptly.
What you'll do
In this role, you will assist the Catchpoint Operations team in monitoring and troubleshooting application, server, network, and infrastructure problems. You will be responsible for maintaining the uptime and availability of Catchpoint's global infrastructure across multiple third-party data centers and cloud providers. Your day-to-day tasks will include monitoring node infrastructure, diagnosing Linux server issues, and performing OS/application upgrades and server migrations.
You will accept and register incidents from the Support team, classify them according to specified categories, and execute the first attempt to solve customer incidents or escalate them to the next level based on SLAs. You will track the progress of incident tickets throughout their lifecycle, ensuring that they are resolved efficiently and effectively.
What we offer
Catchpoint offers a collaborative work environment where you can grow your skills and advance your career in systems engineering. You will have the opportunity to work with a diverse team of professionals who are dedicated to maintaining the highest possible uptime for our customers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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