Customer Success Manager • Senior

Who you are

You are an experienced enterprise support leader with a proven track record in managing complex B2B customer relationships. With over 5 years of experience in customer support, you understand the nuances of delivering exceptional service to enterprise clients. You possess strong leadership skills and have successfully built and led teams that prioritize customer satisfaction and retention. You are adept at handling escalations and have a knack for translating customer needs into actionable support strategies. Your ability to collaborate with cross-functional teams, including Customer Success, Sales, and Product, sets you apart as a strategic thinker who can drive improvements in the customer experience.

What you'll do

In this role, you will own the support experience for Checkr's enterprise customers, ensuring they receive world-class service that drives retention and expansion. You will be responsible for developing and implementing scalable support programs that differentiate Checkr in the market. You will lead a team of enterprise support specialists, providing guidance and mentorship to help them excel in their roles. Your focus will be on managing enterprise escalations with urgency and expertise, ensuring that complex technical inquiries are resolved efficiently. You will work closely with various teams to identify opportunities for improvement in the enterprise customer experience and drive initiatives that enhance service delivery.

What we offer

Checkr offers a dynamic work environment where innovation and problem-solving are at the forefront. You will have the opportunity to work with a diverse team that is committed to building trusted workplaces and communities. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to power safe and fair decisions through our innovative technology and robust data platform.