Business Operations • Senior

Who you are

You have a strong background in business systems analysis with at least 5 years of experience, particularly in Salesforce environments. You are certified in Salesforce and possess a deep understanding of its functionalities, allowing you to effectively bridge the gap between technical teams and business stakeholders. Your analytical skills enable you to assess business needs and translate them into technical requirements, ensuring that solutions align with organizational goals. You are a proactive communicator, capable of collaborating with diverse teams and facilitating discussions that drive project success. You thrive in a hybrid work environment, balancing remote work with in-office collaboration. You are committed to continuous learning and development, eager to adapt to new challenges and technologies.

What you'll do

In this role, you will serve as a key liaison between the Salesforce engineering team and various business units, ensuring that Salesforce solutions meet the needs of the organization. You will analyze business processes, identify areas for improvement, and recommend Salesforce-based solutions that enhance efficiency and effectiveness. You will work closely with stakeholders to gather requirements, document processes, and facilitate user acceptance testing. Your role will involve training users on Salesforce functionalities and best practices, ensuring they are equipped to leverage the platform effectively. You will also collaborate with the engineering team to prioritize and implement enhancements, ensuring that the Salesforce environment evolves in line with business needs. Your contributions will directly impact the organization’s ability to deliver exceptional service to its customers.

What we offer

Cloudflare offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge technologies and contribute to projects that have a significant impact on the Internet landscape. We provide competitive compensation and benefits, including opportunities for professional development and growth within the company. Our culture emphasizes diversity and inclusion, and we are committed to supporting our employees in their career journeys. Join us in our mission to build a better Internet and make a difference in the world.