Customer Operations • Mid-Level

Who you are

You are a technology-fluent operator with a strong understanding of customer experience and knowledge systems. You thrive in high-pressure environments and are eager to tackle complex challenges. Your passion for the mission of increasing economic freedom aligns with Coinbase's vision, and you are committed to making a significant impact in the financial technology space. You actively seek feedback and are dedicated to continuous improvement, both personally and for your team. You understand the importance of collaboration and are prepared to engage with high-caliber colleagues to drive results. Your experience in managing customer-facing content and knowledge systems equips you to lead effectively in this role.

What you'll do

As the Manager of Consumer Content and Knowledge Systems, you will own the strategy and operations that power customer-facing knowledge across various support experiences. This includes overseeing self-service, AI-assisted, and live support channels to ensure a seamless customer experience. You will collaborate with cross-functional teams to develop and implement innovative solutions that enhance customer engagement and satisfaction. Your role will involve analyzing data to inform decision-making and improve knowledge management processes. You will also be responsible for leading initiatives that leverage technology to optimize customer support operations and drive efficiency.

What we offer

At Coinbase, you will be part of a mission-driven organization that values innovation and excellence. We provide a supportive work environment that encourages professional growth and development. You will have the opportunity to work with cutting-edge technology and contribute to the evolution of the financial system. Our culture emphasizes collaboration, and we hold regular team and company-wide offsites to foster connection and alignment. We believe in the importance of work-life balance and offer flexible remote work options to accommodate your needs.