About Coupang
Delivering convenience to millions in South Korea
Key Highlights
- Publicly traded on the NYSE under the ticker CPNG
- Valuation of approximately $60 billion post-IPO
- Over 17 million active customers using the platform
- Employs 1,000-5,000 people across various roles
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
🎁 Benefits
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
🌟 Culture
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Skills & Technologies
Overview
Coupang is hiring a Customer Support Specialist to enhance customer satisfaction through outbound calls and feedback analysis. You'll work remotely from Seoul and require basic MS Office skills.
Job Description
Who you are
You are someone who is interested in customer service and eager to grow into a customer support expert. You possess a basic understanding of MS Office and have strong communication skills, allowing you to interact effectively with customers. You are capable of working independently in a remote environment and are ready to engage with customers to improve their experience with Coupang.
You have a customer service mindset and are willing to undergo training to develop your skills further. Ideally, you have some experience in customer service or related fields, which will help you understand customer needs better. You are proactive in identifying issues and have a knack for problem-solving, ensuring that customer concerns are addressed promptly.
What you'll do
In this role, you will conduct outbound calls to customers to gather feedback and enhance their experience with Coupang. You will analyze customer interactions and identify areas for improvement in our services. Your responsibilities will include supporting the customer service team in various tasks, ensuring that customer satisfaction is prioritized. You will also collaborate with different departments to address customer concerns and implement improvements based on feedback received.
You will receive comprehensive training to equip you with the necessary skills to excel in customer service. Your role will not only involve handling calls but also actively listening to customer feedback and working with teams to enhance the overall customer experience. You will be part of a dynamic team that values innovation and customer satisfaction, contributing to Coupang's mission of delivering exceptional service.
What we offer
Coupang provides a fully remote work environment, allowing you to work from the comfort of your home. You will receive the necessary equipment to perform your job effectively, including a laptop and other tools. The company fosters a culture of growth and innovation, encouraging employees to take initiative and contribute to the company's success. You will have the opportunity to develop your skills and advance your career within the customer service field, gaining valuable experience in a leading e-commerce company.
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