Technical Program Manager • Senior

Who you are

You have a proven track record of managing complex technical programs, ideally within the e-commerce sector. Your experience spans over 5 years, where you've successfully led cross-functional teams to deliver impactful projects. You possess excellent communication skills, enabling you to collaborate effectively with various stakeholders, including engineering, product, and operations teams.

Your analytical mindset allows you to assess project risks and develop mitigation strategies proactively. You thrive in fast-paced environments and are comfortable navigating ambiguity while maintaining focus on project goals. You are passionate about customer experience and understand the importance of delivering high-quality services that meet customer expectations.

Desirable

Experience in a startup environment is a plus, as it equips you with the agility to adapt to changing priorities. Familiarity with agile methodologies and project management tools will enhance your ability to drive projects efficiently. A background in logistics or fulfillment operations can provide valuable insights into the challenges faced in the e-commerce space.

What you'll do

As a Senior Technical Program Manager at Coupang, you will lead the Rocket Growth team in executing strategic initiatives that enhance our fulfillment capabilities. You will be responsible for defining project scopes, timelines, and deliverables while ensuring alignment with business objectives. Your role will involve coordinating with engineering teams to implement technical solutions that improve the delivery experience for our customers.

You will facilitate regular project meetings, providing updates to stakeholders and addressing any challenges that arise. Your ability to analyze data will be crucial in measuring project success and identifying areas for improvement. You will also mentor junior program managers, sharing your expertise and fostering a culture of continuous learning within the team.

Collaboration is key in this role, as you will work closely with product managers to align on feature development and prioritize initiatives based on customer feedback. You will engage with operations teams to ensure that our fulfillment processes are optimized and scalable, supporting our rapid growth.

What we offer

Coupang offers a dynamic work environment where innovation is encouraged, and your contributions can make a significant impact. You will have the opportunity to work with talented professionals who are passionate about transforming the e-commerce landscape. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to create exceptional customer experiences and redefine the future of commerce.