About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Overview
Cresta is hiring a Backend Engineer to build AI solutions for contact centers. You'll work on projects involving real-time generative assistance and knowledge search. This position requires expertise in backend development.
Job Description
Who you are
You have a strong background in backend engineering, ideally with experience in building scalable systems that leverage AI technologies. You understand the intricacies of integrating AI solutions into existing workflows and have a passion for enhancing customer interactions through technology. You are comfortable working in a collaborative environment, where you can share your insights and learn from others. You are detail-oriented and have a knack for problem-solving, especially when it comes to optimizing processes and systems.
What you'll do
As a Backend Engineer at Cresta, you will be part of the Knowledge Assist team, focusing on developing AI-driven solutions that empower contact center agents. Your responsibilities will include designing and implementing backend services that support real-time generative assistance and knowledge retrieval. You will collaborate closely with AI and ML experts to ensure that the solutions you build are effective and user-friendly. You will also be involved in integrating these solutions with customer systems, ensuring seamless access to knowledge at the right time. Your role will require you to stay updated with the latest advancements in AI and backend technologies to continuously improve the platform.
What we offer
Cresta provides a unique opportunity to work at the intersection of AI and customer service. You will be part of a world-class team that is dedicated to transforming the contact center industry. We offer a dynamic work environment where innovation is encouraged, and your contributions will have a direct impact on our customers' success. Join us in revolutionizing the way contact centers operate and help shape the future of work.
Interested in this role?
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