About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Skills & Technologies
Overview
Cresta is hiring a Senior Backend Engineer for their Voice Platform team to design and operate distributed services that power their voice ecosystem. You'll work with technologies like WebRTC and SIP to enhance contact center automation. This position requires strong technical leadership and experience in building reliable distributed systems.
Job Description
Who you are
You have 5+ years of experience in backend engineering, particularly in designing and operating distributed systems that handle real-time data. Your expertise includes working with technologies such as WebRTC and SIP, and you have a strong understanding of how to build scalable and reliable services that can support complex voice interactions.
You are passionate about AI and its applications in enhancing customer interactions. Your technical leadership skills allow you to collaborate effectively with cross-functional teams, ensuring that innovative features are brought into production smoothly. You thrive in environments where you can drive major initiatives and contribute to the evolution of voice technology.
What you'll do
As a Senior Backend Engineer on the Voice Platform team, you will lead the design and implementation of distributed services that power Cresta's voice ecosystem. You will be responsible for scaling the infrastructure to support real-time voice interactions and ensuring that the systems are robust and efficient. Your role will involve working closely with product teams to understand requirements and translate them into technical solutions that enhance customer experience.
You will also drive initiatives related to multilingual support and translation pipelines, ensuring that the platform can cater to a diverse user base. Your work will directly impact how contact centers leverage AI to improve their operations and customer interactions. You will mentor junior engineers and contribute to a culture of continuous improvement and innovation within the team.
What we offer
Cresta provides a dynamic work environment where you can make a significant impact on the future of work through AI. You will have the opportunity to work alongside industry leaders and contribute to cutting-edge technology that transforms customer interactions. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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