Customer Success Manager • Lead

Who you are

You have a strong background in customer success management, with experience leading teams to drive customer satisfaction and retention. Your leadership style is focused on mentoring and developing talent, ensuring that your team is equipped to handle complex customer challenges effectively. You thrive in a collaborative environment, working closely with engineering and product teams to align customer needs with product offerings. Your problem-solving skills are top-notch, allowing you to navigate customer issues with ease and provide innovative solutions that enhance the customer experience.

You possess excellent communication skills, enabling you to articulate customer feedback to internal stakeholders and influence product development. Your ability to analyze customer data and trends helps you identify opportunities for growth and improvement in service delivery. You are passionate about customer success and understand the importance of building strong relationships with clients to foster loyalty and long-term partnerships.

What you'll do

As the Manager of Customer Success, you will lead and coach a dedicated team of Customer Success Managers, focusing on driving the adoption and retention of Crusoe's offerings. You will oversee the day-to-day operations of the CSM team, ensuring that customers receive world-class support and realize maximum value from our solutions. Your role will involve developing and refining internal processes to enhance service delivery and customer satisfaction. You will partner with customers to understand their needs and assist with expansion and renewal opportunities, ensuring that they are fully engaged with our infrastructure and managed AI services.

You will also engage with engineering and product leaders to communicate customer feedback and influence the feature roadmap, ensuring that our offerings align with customer priorities. Your responsibilities will include developing documentation to empower your team and enhance customer interactions. You will play a key role in executing our tiered service model, ensuring that customers receive the appropriate level of support based on their needs. Your leadership will be crucial in fostering a culture of continuous improvement within the team, driving innovation and excellence in customer service.

What we offer

At Crusoe, you will be part of a mission-driven company focused on accelerating the abundance of energy and intelligence through sustainable technology. We offer a collaborative work environment where your contributions will have a tangible impact on our customers and the industry. You will have the opportunity to work with a talented team that is passionate about driving meaningful innovation and making a difference in the world. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.