About Dashlane
Simplifying password management for everyone
Key Highlights
- 15+ million users across 25,000+ businesses globally
- Raised $166.4 million in Series C funding
- Headquartered in Midtown Manhattan, New York
- Launched Dashlane Confidential SSO in 2023
Dashlane is a leading password manager and credential security platform headquartered in Midtown Manhattan, New York. With over 15 million users from more than 25,000 businesses across 200 countries, Dashlane simplifies password management by autofilling passwords, payments, and personal information...
π Benefits
Dashlane offers competitive benefits including equity options, generous PTO policies, and a flexible remote work environment to support work-life bala...
π Culture
Dashlane fosters a culture focused on user security and simplicity, encouraging innovation in password management solutions while maintaining a commit...
Overview
Dashlane is seeking a Content Designer to create intuitive self-service support content for both B2B and B2C users. You'll collaborate closely with the Customer Experience team to enhance user interactions. This role requires creativity and analytical skills.
Job Description
Who you are
You are a storyteller who excels at simplifying complex technical concepts into intuitive content. With a keen eye for detail, you enjoy crafting seamless content journeys that empower users to help themselves. You actively use AI tools to drive efficiency and creativity in your work, and you thrive in collaborative environments where innovation is encouraged. You understand the importance of user experience and are committed to creating content that enhances security and usability for both B2B and B2C audiences.
Desirable
Experience in creating self-service support content is a plus, as is familiarity with customer experience strategies. You have a background in design or a related field, and you are comfortable working with cross-functional teams to achieve common goals. A passion for technology and a desire to learn and grow in your role will set you apart.
What you'll do
As a Content Designer at Dashlane, you will play a crucial role in shaping how users interact with our Help Center and automated support tools. You will collaborate closely with the Customer Experience (CX) team to develop content that is not only informative but also engaging and user-friendly. Your work will involve understanding user needs and translating them into clear, concise content that guides users through their journey. You will analyze user feedback and data to continuously improve the content experience, ensuring that it meets the evolving needs of our customers.
You will also participate in brainstorming sessions with the CX team to generate ideas for new content and enhancements. Your analytical skills will be essential as you assess the effectiveness of existing content and identify areas for improvement. You will be responsible for maintaining a consistent voice and tone across all content, ensuring that it aligns with Dashlane's brand values and mission.
What we offer
At Dashlane, you will be part of a diverse and inclusive team that values collaboration and innovation. We offer a supportive work environment where you can thrive and grow in your career. You will have access to professional development opportunities and the chance to work with cutting-edge technology in the field of credential security. Our commitment to employee well-being includes flexible work arrangements and a culture that encourages work-life balance. Join us in our mission to deliver industry-leading innovations and enhance user experiences for millions of customers worldwide.
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