Customer Operations • Entry-Level

Location: Bermondsey

Pay: £13.83 per hour paid in weekly arrears

Part - time 15 hours per week 

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Deliveroo Hop

Deliveroo Hop launched in September 2021 and is Deliveroo's speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes - from the weekly shop, to a last minute dinner party or a late night snack. Working with trusted grocers, Deliveroo Hop promises to bring customers the very best products at lightning speed.

The team behind Deliveroo Hop are building a network of stores across London, the UK and International markets. Each delivery store is staffed with a team who have been specially trained to manage the operations, pick and pack orders in record time, with Deliveroo's 100,000 strong rider network completing all deliveries.

About the role

Our Warehouse Associates are the beating heart of our day to day site operations. You will work closely with your management team to ensure that our loyal customers get what they want, when they need it and ensure the smooth running of our Hop sites.

What you'll be doing:

• Pick customers orders allowing our Deliveroo customers to receive their essentials as quickly as possible

• Ensuring all goods delivered are of the freshest and tastiest quality

• Communicate with our riders to ensure our customers receive their deliveries promptly

• Support with the delivery of new products every day into our stores

• Support with inventory management

• Ensure the warehouse remains clean and tidy, keeping it safe for our employees

What you'll receive:

• £13.83 hourly salary

• Guaranteed 15 hours minimum per week

• Weekly payroll

• Permanent position

• Lots of growth opportunities and on site training. This position can transition into a Warehouse Supervisor, Warehouse Assistant Manager and Warehouse Manager!

• Deliveroo Plus subscription which gives you access to exclusive offers and free delivery on selected orders.

• Wide range of additional benefits including discounted gym subscription, wellbeing and pension contribution

What to expect from the interview process:

• Step 1: apply for any role you'd like to be considered for - we'd love to hear from you!

• Step 2: if your application is successful, you will receive an assessment from Maki People

• Step 3: if you're successful following assessment, one of our recruitment team will be in touch to say hello and understand more about your experience

• Step 4: if we decide to progress your application, you will be invited to an onsite interview with one of the site managers

• Step 5: We'll come back to you quickly after your interview to let you know the outcome!

  Please note that the Maki People assessment must be completed to continue in the application process.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer multiple great benefits in areas including health, family, finance, community, convenience, growth and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.

#WAH