Machine Learning Engineer • Senior

Who you are

You have 5+ years of experience in machine learning engineering, with a strong background in developing and deploying machine learning models that drive real-world impact. Your expertise in Python and libraries such as TensorFlow and PyTorch allows you to build robust systems that enhance decision-making processes. You understand the nuances of natural language processing and have experience working with large language models to improve customer interactions. You are a collaborative team player who thrives in a data-driven environment, and you are passionate about leveraging technology to solve complex problems. You are committed to quality and reliability in your work, ensuring that the systems you build are trustworthy and effective. You are eager to learn and grow, actively seeking opportunities to expand your skill set and contribute to a vibrant data science community.

What you'll do

As a Senior Machine Learning Engineer at Deliveroo, you will take ownership of existing machine learning models and help define the foundations for future developments in customer care. You will work closely with cross-functional teams to design and implement machine learning systems that understand customer sentiment and automate support processes. Your role will involve building and evolving a customer support chatbot powered by large language models, ensuring that it meets high standards of quality and reliability. You will also engage in model training, feature engineering, and data analysis to continuously improve the performance of the systems you develop. Collaborating with data scientists and analysts, you will contribute to the overall strategy of the Data + Science team, helping to shape the future of customer care at Deliveroo. You will participate in technical reviews and contribute to the career progression framework within the team, mentoring junior engineers and sharing your knowledge with others.

What we offer

Deliveroo provides a dynamic work environment where innovation and growth are at the forefront of our mission. You will be part of a world-class data and science organization, with opportunities to collaborate with over 250 professionals in various roles. We offer a robust technical review process and a strong community that fosters learning and development. You will have access to resources that support your career progression and the chance to work on impactful projects that reach millions of customers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.