Business Operations • Senior

Who you are

You have a strong background in operations, ideally with experience in payment processing or financial services. You excel at resolving complex issues and have a knack for identifying process improvements that enhance efficiency and effectiveness. Your ability to work collaboratively with both internal and external stakeholders is key to your success, as you will be mentoring associates and building the team's expertise. You thrive in a dynamic environment and are comfortable with the challenges that come with supporting critical merchant rollouts.

You are customer-centric and understand the importance of operational excellence in the payments industry. Your analytical skills allow you to contribute to risk mitigation strategies and drive automation initiatives that streamline processes. You are proactive in seeking out opportunities for improvement and are committed to delivering high-quality support to merchants. Your experience in a global team setting has equipped you with the cultural awareness and adaptability needed to succeed in a diverse workplace.

What you'll do

As a Payouts Senior Associate, you will serve as a key expert within the Payouts team, ensuring that operational processes run smoothly and efficiently. You will be responsible for resolving complex issues that arise during the payouts process and will work closely with various stakeholders to implement improvements. Your role will involve contributing to risk mitigation efforts and driving automation initiatives that enhance the overall efficiency of the payouts system.

You will also provide mentorship and technical support to associates, helping to build the team's expertise and effectiveness. This includes sharing your knowledge and experience to guide team members in their professional development. You will collaborate with cross-functional teams to identify areas for improvement and implement solutions that benefit both the team and the merchants we serve.

What we offer

Joining dLocal means being part of a global team that values collaboration and innovation. We offer a flexible, remote-first work culture that prioritizes your well-being and professional growth. Our benefits include travel opportunities, health coverage, and learning resources to support your career development. You will have the chance to work with a diverse group of colleagues from various backgrounds, contributing to a dynamic and inclusive workplace. At dLocal, your work will have a meaningful impact on the lives of millions of people as we enable businesses to thrive in emerging markets.