Customer Support • Entry-Level

Who you are

You are a motivated individual eager to learn and grow in a dynamic environment. You have a keen interest in CRM systems, particularly Salesforce, and are excited about supporting users in their daily tasks. Your communication skills allow you to effectively liaise between technical teams and end-users, ensuring that everyone is aligned and informed. You are detail-oriented and enjoy problem-solving, making you an ideal candidate for this role.

What you'll do

In this role, you will be the primary point of contact for users of Salesforce, addressing their inquiries and troubleshooting issues as they arise. You will analyze user problems to identify trends and communicate these insights to the development team. Your responsibilities will include configuring the CRM tool to meet user needs and managing user access rights. Additionally, you will document new features and communicate updates to various user groups, ensuring everyone is informed about the latest enhancements. You will also analyze key adoption metrics to assess the effectiveness of the CRM and suggest improvements where necessary.

What we offer

At Doctolib, you will be part of a collaborative team that values innovation and user satisfaction. We provide a supportive environment where you can develop your skills and contribute to meaningful projects. You will have the opportunity to work closely with cross-functional teams, gaining insights into how different departments utilize Salesforce to drive business success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.