Incident Manager • Lead

Who you are

You have a strong background in incident management and team leadership, with experience in improving operational standards and reliability in a tech environment. You are skilled in coaching and developing team members, ensuring their technical growth and career progression. You thrive in ambiguous situations and can build structure and best practices to enhance incident management processes. Your collaborative nature allows you to effectively partner with engineering and product teams to drive reliability improvements and manage production risks. You are passionate about making a positive impact on the daily lives of care teams and patients through your work.

What you'll do

As the Incident Manager Team Leader at Doctolib, you will own the incident management program at scale, ensuring rapid response and resolution to incidents. You will lead, coach, and grow a team of Incident Managers, supporting their technical development and career progression. Your role will involve partnering with the tech and product organization to drive reliability improvements and lead change governance and production risk management. You will work in an agile environment, collaborating with product, design, and business teams to build innovative products and features that enhance the healthcare experience. You will establish best practices and elevate operational standards, ensuring the reliability and operational excellence of the platform.

What we offer

At Doctolib, you will be part of a mission-driven company that aims to improve healthcare for everyone. You will work in a dynamic and collaborative environment, where your contributions will directly impact the lives of care teams and patients. We offer opportunities for professional growth and development, as well as a supportive team culture that values innovation and excellence. Join us in building the healthcare we all dream of and make a difference in the industry.