About Earnin
Access your paycheck as you earn it
Key Highlights
- Over 300,000 business customers using Earnin as an employee benefit
- Facilitated 70 million paycheck advances totaling $5 billion in 2022
- $190.1 million raised in Series B funding
- No mandatory fees; revenue generated through voluntary tipping
Earnin is a fintech company headquartered in Palo Alto, CA, dedicated to transforming the financial landscape for workers by providing paycheck advances as they earn. With over 300,000 business customers, Earnin facilitated around 70 million paycheck advances in 2022, amounting to $5 billion. The co...
🎁 Benefits
Earnin offers a comprehensive benefits package including health insurance, a 401k plan, flexible work-from-home opportunities, and mental health resou...
🌟 Culture
Earnin's culture is centered around financial empowerment, allowing employees to access earned wages without mandatory fees or credit checks. The comp...
Customer Support • Entry-Level
Overview
Earnin is hiring a Member Experience Associate to provide exceptional customer support and drive end-to-end resolutions for community members. This role requires a customer-obsessed individual who is passionate about solving problems.
Job Description
Who you are
You are an empathetic individual who thrives on delivering exceptional customer experiences. With a strong focus on problem-solving, you understand the unique needs of community members living paycheck to paycheck. You are passionate about providing empowering experiences and are eager to contribute to building processes that enhance customer care. Your ability to maintain a high level of service is crucial in ensuring that our community members feel supported and valued.
You possess a keen understanding of customer needs and are driven to advocate for their best interests. Your commitment to excellence in customer service aligns with Earnin's mission to provide real-time financial flexibility. You are adaptable and ready to work in a fast-paced environment, where your contributions will directly impact the customer experience.
What you'll do
As a Member Experience Associate, you will be part of an elite benchmark team focused on building the future of care at Earnin. Your primary responsibility will be to provide exceptional support to our community members, ensuring that their inquiries are resolved efficiently and effectively. You will engage with customers through various channels, advocating for their needs and driving end-to-end resolutions.
In this role, you will help shape the processes and procedures behind our service, contributing to the development of a center of excellence in customer care. You will collaborate with cross-functional teams to gather insights and feedback, which will inform improvements in our operations. Your role will be pivotal in maintaining the high standards of service that Earnin is known for, and you will play a key part in fostering a positive community experience.
What we offer
At Earnin, we are committed to building a diverse and inclusive workplace where everyone feels valued. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower individuals with financial flexibility and make a meaningful impact in the lives of our community members.
Interested in this role?
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