Platform Engineer • Lead

Who you are

You have a strong background in platform specialization, with a proven track record of driving strategic initiatives and operational excellence within technology services. Your experience includes designing and developing service offerings that meet customer needs and market demand, ensuring that solutions are both scalable and impactful. You are adept at identifying high-value use cases across various industries and creating frameworks for their successful implementation. Your leadership style fosters collaboration and innovation, enabling teams to thrive in a fast-paced environment.

You possess excellent communication skills, allowing you to effectively engage with stakeholders at all levels. Your ability to translate complex technical concepts into clear, actionable strategies is a key asset. You are committed to continuous improvement and are always looking for ways to streamline processes and enhance service delivery. You understand the importance of aligning services with the product roadmap and industry trends, ensuring that your team remains at the forefront of technological advancements.

Desirable

Experience with cloud-based solutions and a deep understanding of search and AI technologies would be advantageous. Familiarity with agile methodologies and project management frameworks can further enhance your effectiveness in this role. You are also encouraged to bring innovative ideas to the table, contributing to the ongoing evolution of Elastic's service offerings.

What you'll do

In this role, you will lead the development and ongoing management of service offerings, ensuring they are clear, value-driven, and aligned with customer needs. You will identify high-value use cases and create frameworks for their successful implementation, driving measurable business outcomes. Your responsibilities will include building, automating, and streamlining processes for developing and deploying solutions, ensuring that they are scalable and efficient.

You will also play a critical role in sales and delivery support, providing quality control to ensure that solutions are impactful and ethical. Collaborating closely with cross-functional teams, you will drive initiatives that enhance the overall customer experience and satisfaction. Your leadership will be pivotal in setting the global services practice vision for the platform, ensuring that it aligns with Elastic's goals and the broader industry landscape.

What we offer

Elastic offers a dynamic work environment where innovation and collaboration are at the core of our culture. You will have the opportunity to work with cutting-edge technologies and contribute to solutions that empower organizations worldwide. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to unleash the potential of businesses and people through the power of search and AI.